- As primary business partner to lead the development, localization and support of business system solutions
- Acquire in-depth knowledge of business processes and function in the area of responsibility. Provide expertise to identify innovative business systems solutions.
- Ensure solution delivered in an optimum way & proper service management processes are in place in order to maximize business efficiency
- Act as an effective change agent by utilizing proper stakeholder analysis and change management techniques to influence across functions to implement business process changes and business transformation initiatives successfull.
1. Digital Business Transformation Planning
- Assist Director to develop Digital Transformation agenda aligned with company strategies.
- Define roadmap, milestone of projects/initiatives to meet digital deployment priorities
2. Digital Operation and Project Management
- Plan and execute the assigned projects, utilize and adhere to Project Management best practices to ensure successful completion of projects.
- Communicate with business partners & Regional IT leaders on an ongoing basis to review project requests, assess scope, facilitate prioritization, provide status updates, and plan, schedule and coordinate project tasks and deliverables.
- Anticipate and identify issues that may affect the support or performance of a system and initiate corrective actions.
- Play the role of product owner of various solutions (eZRx, eZPay, eZCRM, eZEngage, …)
- Manage digital products’ backlogs & work with regional/local to ensure service levels meet the business needs.
- Maintain active contact and communication with key business stakeholders
3. Business Process Improvement
- Perform root cause analysis, identify and define areas for improvement of business processes across all functions
- Grasp the business needs and issues, continuously evaluate the current process to identify the gap
- Propose and drive solution to minimize complexities, optimize and improve business needs and create values